Refund Policy

Last updated September 12, 2026.

Festive Tees apparel is printed to order by Printful after you checkout. Each piece is made for you, so this policy is different from a warehouse shop that restocks returns. Please read it before you order. Questions: aogunde3@gmail.com.

How to contact us

Email aogunde3@gmail.com with:

Your order number
What went wrong, in one or two sentences
Clear photos of the full garment (front and back) plus a close-up of any defect, and a photo of the packing slip or shipping label if you have it

We aim to reply within two business days. Fast, complete reports help us fix issues with Printful before a card dispute is even necessary. Opening a chargeback instead of emailing us first usually delays a fix and can freeze both a refund and a reprint.

Quality problems, wrong items, and damage

The print is defective, misprinted, or significantly different from the listing (not ordinary mockup or dye variation)
You received the wrong item, size, or color compared with what you ordered
The garment arrived damaged

If we confirm the issue, we will replace the item at no extra cost as the first fix. You do not need to send the original back unless we ask.

If a replacement is not practical, the refund method is:

Default: Shopify store credit for the item price plus standard shipping you paid, issued to the customer account on this shop. Store credit does not expire, is not transferable, and can be used on a later Festive Tees order when you are signed in or checking out with Shop Pay.
Original payment method when you ask for it on a confirmed quality, wrong-item, or damage claim, or when card-network or consumer rules require a money refund. Card refunds typically land in 5–10 business days depending on your bank.

We will not leave unused store credit sitting on an order if we later refund that same amount to your card. If credit was already issued and you then need a card refund, tell us so we can reverse the unused credit first.

What we do not refund

Change of mind, buyer’s remorse, or “I don’t like the print in person”
Size or color preference after the item is printed — use the size guide before ordering
Minor variations in print placement, garment dye lot, or mockup lighting. Print-on-demand pieces vary slightly; listings are mockups, not photographs of your exact garment
Orders placed with the wrong address after they have shipped. We can often reship to a corrected address at your cost
Claims without photos when photos are reasonably needed to judge the issue
Claims sent after the 14-day window, except where the law requires a longer period

Because these goods are made to your size, color, and design choice, they are generally not returnable under “cooling-off” rules that apply to off-the-shelf products. If we ever make a goodwill exception on a no-refund case, that exception is store credit only, not a card refund, and it does not change this policy for other orders.

Cancellations

Email us as soon as you can if you need to cancel. If Printful has not started production, we will cancel and refund to store credit by default, or to the original payment method if you ask. Once printing or packing has started, we cannot cancel. If we cancel because we cannot fulfill (print failure, suspected fraud, or similar), we refund the original payment method.

Lost packages and “delivered but missing”

If tracking still shows in transit well past the estimated date, or shows delivered but you did not receive the package, email us within 7 days of the delivery scan (or the estimated delivery date if there is no scan). We will check with Printful and the carrier. Confirmed lost-in-transit orders are replaced or refunded under the same quality-issue rules above. Leave time for the carrier to look; we cannot treat a same-day “not on my porch” scan as lost.

How store credit works

Store credit is a Shopify refund to your customer account on festivetees.us. It is not a Visa/Mastercard cash-out. It can be applied at checkout on this shop. We do not set an expiration date. It has no cash value except where the law requires a money refund, and it is not a gift card you can sell. Keep the email on the order so you can sign in and use the balance.

Chargebacks

A chargeback is a bank dispute, not a refund. If you already received a replacement, store credit, or a card refund, filing a chargeback on the same order can result in a double recovery, which we will contest with tracking, photos, this policy (linked at checkout and in the footer), and our messages with you. If a chargeback is already open, we will not also send a second refund on that same amount. Email us first so we can resolve it without a dispute fee on either side.

International orders

Duties, VAT, and import fees are the buyer’s responsibility when they apply. We cannot refund those government charges. If your country gives you a legal right that this policy cannot limit, that right still applies.